Seasonal Restrictions

SMECO will follow the guidelines of COMAR 20.31.03.03 regarding Winter Terminations.

From November 1 through March 31, SMECO will attempt to contact customers who have been mailed a Notice of Termination. SMECO will telephone the customer or visit the household to be sure
the notice has been received.

If the customer has no telephone, SMECO will make a second visit to the household if no one is home at the time of the first visit. When a visit is made to the household, SMECO will leave a copy of the Notice of Termination and a written explanation of the customer’s winter service protection rights, including payment assistance plans.

If personal contact is made, SMECO will discuss with the customer possible sources of financial aid, alternate payment plans, and available payment assistance plans.

Temperature Weather Restrictions

Winter

Based on the utility’s designated weather station area, a utility may not terminate service to a residential customer because of nonpayment if the 6 a.m. weather forecast predicts temperatures will reach no higher than 32 degrees Fahrenheit on any one of the ensuing three days.

Summer

Based on the utility’s designated weather station area, a utility may not terminate service to a residential customer because of nonpayment if the 6 a.m. weather forecast predicts temperatures will reach 95 degrees Fahrenheit or above on any one of the ensuing three days.

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